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Outbound Porting Procedure

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Some articles in the knowledge base for the control panel may refer to the legacy interface which we are updating over time. Please see in your portal for the latest inline documentation.
You can port your existing number to any provider that we have an existing porting agreement with. Please see our current list of partners before submitting your request.

If your new provider is not listed, they can contact us via the details listed on the Ofcom NMS to arrange a porting agreement. Our CUPID is 855.

Once a request is received from an existing partner, you will be notified of the port via email. The date the port will complete is set by the gaining provider.

If the number was originally ported to us from another provider, the gaining provider need to have an agreement not only with us but of the original range holder too.

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