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Inbound Porting Procedure

Knowledge Base  »  Viewing Article

Some articles in the knowledge base for the control panel may refer to the legacy interface which we are updating over time. Please see in your portal for the latest inline documentation.
We can port your existing number from a range of landline and VoIP providers. Please see our current list of partners before submitting your request.

So that we can start the number port for you, we'll need to know the following information.

  • Name on the account of the where the number is porting from.
  • Address on the billing account with the current provider.
  • Account number.
  • Type of line currently assigned to the number (single, multi, pbx or VoIP etc).
  • Current provider.

Once you have the information you will need to submit a ticket via the portal for Porting Support with the above information.

The standard lead time for a port is a minimum of 5-10 working days (Monday-Friday), however this is largely dependent on the current provider. If you have any specific date requirements, please do let us know.

There is a charge of £15 + VAT per porting request. This includes ports that have failed due to incorrect information or where the current provider rejects the request. A request is defined as one failed or completed port.

If the port is approved then the number will be added to your control panel so you can configure the number. The number will go live on the date (Monday-Friday) and time (normally 9AM - 12PM) that we advise within the portal request.

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